Privacy Policy - Complete Irrigation Shop

JUST-GET-IT COMPLETE IRRIGATION (PTY) LTD T/A JUST-GET-IT

Registration number 2022/857808/07

PRIVACY POLICY

This Privacy Policy applies to all users of Just-Get-It Complete Irrigation (Pty) Ltd’s “hereafter “our”) Website, all related mobi-sites and/or domains, irrespective of the device used to access it, and software applications, collectively referred to as “our Platforms”, which are used to access and purchase our products and services.

The purpose of our Privacy Policy is to set out how, why and when Just-Get-It collects, uses or retains your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”), and/or any amendments thereto.

It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time, when we collect, use or disclose your Personal Information to any third party.

Further, please pay special attention to the clauses in our Privacy Policy that appear in similar text and style (i.e. bold) which:

– may limit and/or absolve the risk or liability of Just-Get-It, or which may limit and/or absolve the risk or liability of any third party.
– may create or escalate risk or liability for the user.
– may compel the user to indemnify Just-Get-It
– serves as an acknowledgement and/or deemed acceptance, by the user, of a fact.

We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. Our Privacy Policy describes how we exercise control over the Personal Information that we collect, process or store about you and/or receive from you. By using or registering on our Platforms, you are hereby deemed to agree that you have read this policy and that you agree to our control over your Personal Information only as set out in this Privacy Policy.

In this Privacy Policy, the terms –

– “Personal Information”, and “process/processing” bear the same meanings as set out in POPI.
– “we”, “us” or “our” refers to Just-Get-It, depending on the context.
– “you” and “your” refers to every person that accesses or uses our Platforms, also referred to as a user.
– “registered user(s)” refers to anyone registered on our Platforms and that has provided us with a unique email address and password as well as other Personal Information in order to order goods and services on our Platforms.

IF YOU ARE BELOW THE AGE OF 18

If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or submit any of your Personal Information on our Platforms. We are entitled to check that your lawful parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details, so we can contact them to confirm. We may also, from time to time, check that the contact details you have given us are correct and are the details of a person who is actually your lawful parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

Just-Get-It processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our Platforms we collect and process some Personal Information. When you become a registered user, we have to collect and process your Personal Information to render our services and/or products? to you.

When you register to use our Platforms, we may collect the following Personal Information:

– name and surname.
– email address.
– physical address.
– gender.
– mobile phone number.
– date of birth.
– identification number.
– Other online identifiers.

Should your Personal Information change or you wish to amend and/or correct your Personal Information as collected and/or stored by us, you can do so by updating your user information on your account profile after registering on our Platform.

You hereby warrant to us that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity, or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Information from using our Platforms

When you access our Platforms, whether or not you are a registered user, Just-Get-It collects some of your Personal Information. Depending on how you access and use our Platforms, we may receive:

– logging information, through online identifiers, including information on how, when and for how long you use our Platforms and other services, the content you view and search queries you submit.
– information about the equipment you use to access or use our Platforms, including the type of device you are using, how you access our Platforms, your browser or operating system and your Internet Protocol address.
– the geographic location from which you accessed our Platforms, including your device’s global positioning system signal and information about nearby Wi-Fi networks and cell towers. We get this information when you use location-enabled services.
– other information about you from third parties, such as social media.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process the Personal Information we collect and receive to:

– identify you;
– verify your identity;
– create a user account for you; and/or
– enter into a contract with you.

As a registered user, we also process your Personal Information in order to:

– fulfil our contractual obligations to you when you have ordered goods in order for us to deliver those goods and process returns.
– provide you with information, products or services you request from us.
– communicate with you regarding our Platforms and provide you with information, products or services, including billing, customer support, resolving complaints and quality control.
– notify you about changes to our Platforms, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Platforms, services and products.
– send you information about competitions, products or services that may interest you (unless you have opted out of receiving such information. Please note that you may also receive newsletters based on your interests, recent orders and browsing behaviour. To unsubscribe from newsletters sent to you based on your recent orders and browsing behaviours, visit the Newsletter Subscriptions page under “My Account” or unsubscribe when receiving such a newsletter.
– get feedback from you which we need to develop our products and services and grow our business.
– comply with any legal or regulatory obligations such as tax or financial laws.
– undertake research for statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.

RETENTION AND RESTRICTION OF RECORDS

We keep your Personal Information for as long as:

– we need it to provide our Platforms, products or services to you.
– it is required or allowed by law, as may be amended from time to time, and is in line with our internal retention policies, which policies we confirm will be legally compliant.
– it is necessary to enforce the contract between you and us.
– you have agreed to us keeping your Personal Information subject to your request for us to stop processing or further storing your Personal Information.

We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed by us. If your Personal Information is used for more than one purpose, we will retain all the relevant information until this information has been used by us to fulfil the purpose that is scheduled to be fulfilled last in time but we will immediately cease to use the information for any purpose that has been fulfilled prior thereto. .

By accessing and using the Platform, you consent to us retaining records of your Personal Information in our secure servers for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

USER TRACKING AND COOKIES

When you access and use our Platforms we may use various technological tools to improve your experience on our websites through the use of cookies and/or user data tracking.

Cookies are small text files placed on the device that you use to access our Platforms. These files do not contain your Personal Information but allow us to associate you with a particular device from which you accessed our Platform. We use cookies to:

– make the use of our Platforms more user-friendly.
– personalise your interactions with our Platforms, tailor our services and Platforms to your interests and needs, and ensure they work properly on any of your devices.
– promote products and services that are relevant to you, limit the number of times you see the same promotion and measure the effectiveness of the promotions on our Platforms and other websites, based on your online activities, including but not limited to the websites and apps you use, or the content you view on such websites or apps, and the personal information we collect and/or retain about you.
– send Opt-In marketing communications to your nominated addresses if you are not a registered user.

We will not use your Personal Information for any other purpose without your permission and further limit the scope of our use of the information to the relevant purpose we aim to achieve.

By accessing and using the Platform, you consent to our use of cookies.

OPT OUT FROM DIRECT MARKETING

You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication including automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you from time to time.

WHO ELSE GETS TO PROCESS YOUR PERSONAL INFORMATION

We do not sell your Personal Information to third parties for their marketing or any other purposes.

We may provide or make your Personal Information available to:

– our employees, the staff of the companies in the Just-Get-It in order to enable them to assist us to interact with you via our Platforms for the marketing, ordering or delivery of goods.
– law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is legally required to be disclosed, or otherwise necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity.
– third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets.
– our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, public relations, technology services etc). However, our agreed terms of service dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose, and must treat such information as confidential information.
– our suppliers or sellers, in order for them to liaise directly with you regarding any goods you have purchased on our Platform, for them to comply with their regulatory obligations, or for any other purpose which may require their involvement.

SENDING YOUR PERSONAL INFORMATION OUTSIDE THE REPUBLIC OF SOUTH AFRICA

We may transfer certain Personal Information outside the geographic borders of the Republic of South Africa to service providers for purposes set out above (“Why we process your Personal Information?”), including for data storage and back-up purposes, for us to ensure the integrity of our systems at all times.

When we transfer your Personal Information outside of the geographic borders of the Republic of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa’s borders, as regulated in terms of POPI.

By accessing and using our Platforms, you consent to us transferring your Personal Information outside of South Africa, as regulated in terms of POPI.

SECURING YOUR PERSONAL INFORMATION

We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable, technical and organisational measures to prevent loss of, damage to, or unauthorised destruction of your Personal Information; and unlawful access to or processing of Personal Information.

In order to implement and maintain such measures, we have created and maintain in place policies, controls and related processes, which measures are reviewed and updated regularly to uphold the standard thereof. Our policies, controls and procedures cover for example:

– physical, technical and network security.
– access controls and monitoring of access.
– secure storage, destruction and encryption of records of Personal Information.
– Personal Information breach reporting and remediation.
– by way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services to us.

Should you disclose your Personal Information to any third party, other than Just-Get-It, we shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such Personal Information to any third party. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party that you choose to supply with your personal information.

KNOW YOUR RIGHTS

Having provided adequate proof of your identity, you have the right to:

– view, correct and/or amend your Personal Information that we collect or process. Please note that as a registered user, you can do this through your user account for the Personal Information reflected therein.
– request a record or description of your Personal Information. Just-Get-It may charge a reasonable administration fee in order to provide you with this record of your Personal Information. Where requests to access and amend your Personal Information are manifestly unfounded, excessive or repetitive Just-Get-It may charge an additional administrative fee, or as a last resort refuse the request.
– request to have your Personal Information corrected, destroyed or deleted. Please note that you can deregister as a registered user by completing the account cancellation procedure. After completion of the account cancellation procedure by you, Just-Get-It will only retain your Personal Information subject to any legislative requirement and/or our internal retention policy, which you have agreed to hereby.
– us complying, within a reasonable time, with your requests upon receipt thereof, unless we have credible reason why we cannot comply.
– us indicating when, if we cannot agree whether to correct or delete your Personal Information as requested by you, a correction or deletion as requested by you was not made.
– inform you if reasonably practicable, should we change your Personal Information, and this has an impact on decisions about you.
– notify you of the action taken by us because of your request.
– notify you of unauthorised access to your Personal Information.
– provide you with reasonable evidence of our compliance with our obligations under this Privacy Policy on reasonable notice and request.
– Submit a complaint to the Information Regulator.

As a registered user, you can exercise all your rights set out above in terms of POPIA.

As any other user, you can exercise all your rights as set out above by referring to our process set out in our PAIA Manual, which is available in our website/ upon written request.

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy, you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/

This version of the Privacy Policy replaces and repeals any preceding privacy policy provisions on our website. We may occasionally update this Privacy Policy without further notification. When you use our Platforms the version of the Privacy Policy posted on this page applies to you.